Customer Support Policy

At Ayyappa Plastics, we are committed to providing reliable and timely support to all our customers. This Support Policy explains how you can reach us, the type of assistance we provide, and the timelines you can expect for resolution.

1. Support Availability

• Working Hours: Monday to Saturday, 9:30 AM – 6:30 PM (IST)

• Closed on: Sundays and national holidays

• Support requests received outside working hours will be addressed on the next working day.

2. Support Channels

You can contact our support team through the following methods:

• Phone: +91-877-808-6377

• Email: apdripirrigation08@gmail.com

• Website Contact Form: ayyappaplastic.com

3. Types of Support We Provide

Our support team is available to assist with:

• Order-related queries: Order confirmation, tracking, cancellations, or modifications.

• Product assistance: Product details, compatibility, and usage guidance.

• Shipping and delivery: Status updates, courier delays, and delivery issues.

• Returns & refunds: Guidance on initiating returns and refund processing.

• Technical issues: Problems using our website or online store.

4. Response Times

We aim to respond to support requests within the following timelines:

• Email queries: Within 24–48 business hours

• Phone calls: Immediate assistance during working hours

• Return/refund requests: Initial acknowledgment within 48 hours and resolution within 7–10 business days (after product inspection)

5. Escalation Process

If your issue is not resolved to your satisfaction:

1. Contact our support team again with the reference number of your earlier request.

2. Ask for escalation to a senior support executive or manager.

3. Escalated cases will be reviewed within 3–5 business days.

6. Customer Responsibilities

To help us serve you better, please ensure that:

• You provide accurate order details (order ID, invoice, contact information).

• You describe your issue clearly with supporting documents, photos, or videos if required.

• You cooperate with our team in providing additional information when needed.

7. Limitations of Support

Our support team will make every effort to resolve your queries. However, we may not be able to:

• Provide assistance for products not purchased directly from our website.

• Guarantee response times during natural calamities, internet outages, or unforeseen technical issues.

8. Contact Us

For all support requests, please reach us at:

• Company Name: Ayyappa Plastics

• Address: 200/1A1, 7th Cross Street, Sundarapuram, Gandhi Nagar, Coimbatore, Tamil Nadu 641023

• Phone: +91-877-808-6377

• Email: apdripirrigation08@gmail.com